tg7 Frequently Asked Questions

Creating a tg7 account takes about two minutes. Visit tg7.bio and click the registration button. You will need to provide your full legal name, date of birth, a valid Philippine mobile number, and an email address. You must be at least 21 years old to register. Once your basic details are submitted, your account is active and you can make your first deposit right away.

tg7 requires KYC verification before processing any withdrawal. You will need to submit a valid Philippine government-issued photo ID — accepted IDs include your UMID, Philippine Passport, Driver's License, SSS ID, or PhilHealth ID. You will also need to upload a clear selfie holding the same ID. tg7 processes KYC submissions within 24 to 48 hours. Verification is free and only needs to be done once.

On the tg7 login page, click the "Forgot Password" link. Enter the mobile number registered to your account and tg7 will send a one-time password (OTP) via SMS. Use that OTP to verify your identity and set a new password. The entire process takes under two minutes. If you do not receive the OTP within a few minutes, check that your mobile number is correct and request a new code.

No. tg7 strictly enforces a one-account-per-player policy. Duplicate accounts are prohibited under the tg7 Terms and Conditions. If multiple accounts are detected linked to the same individual, all accounts may be suspended and balances may be forfeited. If you think you accidentally created a duplicate, contact tg7 support at [email protected] immediately to resolve it before any action is taken.

You can close your tg7 account at any time by contacting customer support at [email protected]. Any verified real-money balance remaining in your account will be returned to your registered payment method after KYC confirmation. Account closure requests are typically processed within 48 hours. If you are closing your account due to gambling concerns, tg7 also offers self-exclusion as an alternative — please visit the Responsible Gaming page for details.

To deposit via GCash on tg7, log in to your account, go to the Wallet section, and select GCash as your payment method. Enter the amount you want to deposit — the minimum is ₱100 — and confirm. You will be redirected to the GCash payment flow to authorise the transaction with your GCash MPIN. Successful GCash deposits are credited to your tg7 account balance almost instantly, usually within one to two minutes.

The standard minimum deposit on tg7 is ₱100. This applies to GCash, Maya, and most other supported payment methods. Some specific promotions may require a higher minimum deposit to qualify for a bonus — the exact amount will be stated in the promotion terms. All deposits on tg7 are denominated in Philippine Peso (PHP), and there are no currency conversion fees for PHP transactions.

GCash withdrawals on tg7 are among the fastest available. Once your withdrawal request is approved — which typically happens within 30 minutes during regular hours — the funds are transferred to your GCash wallet almost immediately, usually within 1 to 5 minutes. Approval times may be slightly longer during peak hours or on public holidays. Note that your tg7 account KYC must be fully verified before any withdrawal can be processed.

Yes. tg7 supports bank withdrawals to major Philippine banks including BPI, BDO, and Metrobank via InstaPay. To withdraw to your bank account, select InstaPay in the withdrawal section, enter your bank account details, and submit your request. InstaPay transfers are generally completed within 5 to 30 minutes. Your bank account must be registered in the same name as your tg7 account — withdrawals to third-party accounts are not permitted.

tg7 does not charge its own withdrawal processing fees. However, your bank or e-wallet provider may apply their own standard transaction fees for receiving incoming transfers. For example, some banks charge a small incoming InstaPay fee, though many major Philippine banks have waived this. Check with your specific bank or e-wallet provider for their current fee schedule. GCash and Maya generally receive funds from tg7 at no extra charge to the recipient.

The minimum withdrawal amount on tg7 is ₱500. This applies to all supported withdrawal methods including GCash, Maya, BPI, BDO, Metrobank, and InstaPay. Before submitting a withdrawal, ensure your account KYC verification is complete — unverified accounts cannot process withdrawals. The maximum withdrawal amount per transaction varies by payment method and is displayed in the withdrawal interface when you select your preferred method.

tg7 offers a wide library of online slots from top providers including JILI Games, PG Soft, Pragmatic Play, and Spadegaming — all popular among Filipino players. You'll find classic 3-reel slots, modern video slots with bonus rounds, jackpot slots, and themed titles covering everything from mythological creatures to Filipino-inspired themes. Most titles are available to play on mobile browsers without any app download required.

Yes. tg7's live casino section features real-time games streamed from professional studios with live dealers. Available games include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Sic Bo. tg7 sources its live casino content from licensed providers including Evolution Gaming and Pragmatic Live. Games run 24 hours a day, seven days a week. Live casino games require a stable internet connection for the best experience.

RTP (Return to Player) varies by slot title. Most slots on tg7 have RTPs ranging from 94% to 97%, which is in line with industry standards for regulated online casinos. The RTP for each game is displayed in the game's information or paytable section — tap the info icon before or during gameplay to check. RTP figures represent the theoretical long-term return across millions of spins and do not guarantee individual session outcomes.

Yes. tg7 offers sports betting on PBA (Philippine Basketball Association) games alongside other major leagues including the NBA, FIBA competitions, and international boxing events. You can bet on match winners, point spreads, over/under totals, and various in-game markets. PBA betting markets are updated ahead of each game week. Live in-play betting on PBA games is also available during select matches throughout the season.

Yes. tg7 is fully optimised for mobile browsers on both Android and iOS devices. You can access tg7.bio through Chrome, Safari, or any modern mobile browser without needing to download a separate app. The full range of games — slots, live casino, sports betting, bingo, and virtual sports — is available on mobile. For the smoothest experience, use a stable Wi-Fi or LTE connection, especially for live casino games.

tg7 offers welcome bonuses to newly registered players on their first qualifying deposit. The exact bonus amount and match percentage are detailed on the current promotions page. Bonus funds are credited separately from your real-money balance and are subject to wagering requirements — meaning you need to wager the bonus a specified number of times before it can be withdrawn as real cash. Full terms for each promotion are published alongside the offer.

A wagering requirement (also called a rollover or playthrough requirement) is the number of times you must wager a bonus amount before it becomes withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to real money. On tg7, progress toward completing your wagering requirement is displayed in the Bonuses section of your account dashboard.

Most tg7 bonuses can be used across slots and selected casino games. However, some games may contribute less than 100% toward wagering requirements — for example, table games like baccarat and roulette may contribute at a lower rate than slots. The specific game contribution rates and any excluded titles will be listed in the individual promotion terms. Always read the full terms of a bonus before claiming to avoid any surprises.

Yes. tg7 runs free spins promotions periodically, often tied to newly launched slot games from providers like JILI and PG Soft. Free spins may be awarded as part of a deposit bonus, as a standalone promotion, or as a loyalty reward for active players. Winnings from free spins are typically subject to wagering requirements before withdrawal. Check the tg7 promotions page regularly — new offers are added frequently, especially around major PBA and NBA events.

Yes. tg7 operates under a license issued by PAGCOR — the Philippine Amusement and Gaming Corporation — which is the official government body responsible for regulating all legal gambling in the Philippines. PAGCOR-licensed operators are required to meet strict standards for player protection, fair play, financial security, and responsible gaming. Playing on tg7 is legal for eligible Filipino residents aged 21 and above.

The minimum age to register and play on tg7 is 21 years old. This requirement is set by PAGCOR regulations and Philippine law governing casino-style gambling. tg7 enforces the 21+ rule strictly through KYC identity verification — all account holders must submit a valid government-issued ID before any withdrawal is approved. Any account found to be registered by a person under 21 will be immediately suspended and reported to PAGCOR.

tg7 takes responsible gaming seriously. To request self-exclusion, go to Account Settings and select Responsible Gaming, or contact tg7 customer support at [email protected]. You can request a self-exclusion period of 6 months, 1 year, 5 years, or permanently. All self-exclusion requests are actioned within 24 hours. Once active, your account is closed and you cannot open a new tg7 account during the exclusion period. Visit the Responsible Gaming page for full details.

Yes. tg7 provides responsible gaming tools that let you set daily, weekly, or monthly deposit limits and loss limits directly in your account settings. Decreases to limits take effect immediately. Increases to limits require a 24-hour cooling-off period before they activate — this is by design, to give you time to reconsider. All responsible gaming tools on tg7 are free to use and available to every account holder at any time.

You can reach tg7 customer support 24 hours a day, 7 days a week by emailing [email protected]. For account issues, withdrawals, responsible gaming requests, or any other queries, email is the primary support channel. Include your registered mobile number in your message so the support team can locate your account quickly. Responsible gaming requests — including self-exclusion and limit adjustments — are given priority handling and actioned as fast as possible.